FAQ
Frequently Asked Questions
Short, clear answers about printing, packaging, gifts, uniforms and delivery.
FAQ
About Promax Digital
What is Promax Digital UAE?
Promax Digital UAE is a printing and packaging company in Al Hamra Industrial Zone, Ras Al Khaimah. We make brochures, business cards, custom boxes, paper bags, corporate gifts, staff uniforms and acrylic signs.
Who do you work with?
We work with small shops, large companies, clinics, schools, hotels, restaurants and event teams across the UAE.
Where are you located?
Compass Building, Al Shahada Road, Al Hamra Industrial Zone, Ras Al Khaimah, United Arab Emirates. Our hours are Mon to Fri 9:00 AM to 6:00 PM, Sat 9:00 AM to 2:00 PM.
FAQ
Ordering and proofs
How do I get a quote?
Send your product, size, quantity and deadline on WhatsApp, call us, or use the quote form. We reply with a clear price.
Can I order a small quantity?
Yes. We work with low minimums, so you can start small and reorder later.
Do I get a proof before printing?
Yes. Every order includes a free digital proof. You approve it before we print.
How long does an order take?
Many orders are ready quickly. Large or special orders can take longer. Tell us your deadline and we will confirm the date with your quote.
Can you make my order quickly?
Yes. Tell us your deadline when you ask for a quote and we will plan the quickest way.
FAQ
Artwork and design
Can you design my artwork?
Yes. Send your logo and ideas and we will prepare print-ready artwork.
What file should I send?
A print-ready PDF is best. We also accept AI, EPS, PSD, PNG and JPG files. See our artwork guide for details.
What is bleed?
Bleed is extra background that goes 3 mm past the cut edge so there is no white line after cutting.
Can you match my brand colour?
Send your Pantone number or colour values and we will match it as closely as the material allows.
FAQ
Delivery and locations
Do you deliver to all Emirates?
Yes. We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.
Is delivery free?
We offer free delivery inside the UAE. Ask us to confirm for your order.
Can I visit your workshop?
Yes. We are in Compass Building, Al Shahada Road, Al Hamra Industrial Zone, Ras Al Khaimah. Our hours are Mon to Fri 9:00 AM to 6:00 PM, Sat 9:00 AM to 2:00 PM. Please message us first so we can be ready.
FAQ
Products
What is the difference between digital and offset printing?
Digital printing is best for short runs and fast deadlines. Offset printing is usually better for very large runs.
What is a rigid box?
A rigid box is a strong box made from thick board wrapped in printed paper. It is popular for gifts and perfume.
Are kraft paper bags eco friendly?
Paper bags are easier to recycle than plastic bags, and many kraft bags use recycled fibre.
Is embroidery better than printing for uniforms?
Embroidery looks premium and lasts long, so it suits polo shirts, jackets and caps. Printing works well for T-shirts and large designs.
Can you add foil or spot UV?
Yes. We offer foil, spot UV, embossing, lamination and die cutting.
Tell us what you need. Get your quote today.
Share your product, size and quantity. We reply with a clear quote and a free digital proof.