Privacy Policy

1 Overview & Purpose

Promax Digital UAE is committed to protecting the privacy and personal data of our website visitors, clients, and partners. This Privacy Policy details how we collect, process, store, and safeguard your personal information when you visit our website, submit requests for quotations (RFQs), interact with our customer support on WhatsApp, or engage with our online advertising across Google Ads, Meta Ads (Facebook & Instagram), and partner networks.

Our data handling practices comply with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), as well as international advertising and transparency standards mandated by Google and Meta.

2 Information We Collect

We collect information in the following categories to provide accurate B2B printing, packaging, and branding services:

• Contact & Corporate Identification: Full name, business email address (e.g., sales@promaxdigitaluae.com), phone number, company/organization name, and physical delivery address in the UAE.
• Project & Production Details: Artwork files, vector graphics, dielines, design specifications, quantity requirements, and custom branding specifications submitted via our quotation forms.
• Automated Technical & Device Information: Internet Protocol (IP) address, browser type, device identifiers, operating system, referring URL, time spent on pages, and navigation patterns collected via cookies and analytics scripts.
• Direct Inquiries: Communications sent via email, WhatsApp Business chat, or phone calls regarding order estimates and customer support.

3 Advertising, Tracking & Cookies Policy (Google & Meta Ads)

To measure advertising campaign effectiveness and provide tailored B2B solutions, we utilize industry-standard analytics and advertising tracking technologies:

How to Control or Opt-Out of Personalized Ads:

• Google Ads Opt-Out: Customize your Google advertising preferences at Google Ads Settings.
• Meta Ads Opt-Out: Adjust your ad preferences on Facebook/Instagram via Meta Ad Settings.
• Browser-Level Control: Configure your browser to block or alert you about cookies. Disabling cookies may affect specific site features.

4 How We Use Your Information

We process your data strictly for legitimate commercial and business operations:

• Generating and delivering tailored B2B quotations and production timelines.
• Fulfilling, manufacturing, and shipping printed products, custom packaging, and uniforms across Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, and all UAE Emirates.
• Customer service communication and artwork approval workflows.
• Enhancing website security, preventing fraudulent submissions, and optimizing server performance.
• Complying with applicable UAE commercial, tax, and legal regulations.

5 Third-Party Disclosure & Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers under strict confidentiality agreements:

• UAE Logistics & Courier Partners: Delivery details provided solely to execute product shipment to your business address.
• Secure Cloud Infrastructure: Web hosting and technical service providers who assist in operating our secure online infrastructure.
• Legal & Regulatory Authorities: When strictly required by UAE law or official government decree.

6 Data Security & Retention

Promax Digital UAE implements robust physical, technical, and administrative security measures, including SSL/TLS (HTTPS) 256-bit encryption, strict access controls, and secure server environments to safeguard your data against unauthorized access, loss, or alteration.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or order fulfillment requirements.

7 Your Rights Under UAE Data Protection Law

Under the UAE PDPL and international standards, you have the right to:

• Access & Review: Request a copy of the personal data we hold about you.
• Correction & Rectification: Request correction of inaccurate or incomplete details.
• Deletion ("Right to be Forgotten"): Request erasure of your personal data when it is no longer required for business or legal purposes.
• Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, please email our Data Privacy Officer at sales@promaxdigitaluae.com.